Terms of service
TERMS OF SERVICE
Last updated: 11 August 2026
These Terms of Service govern your use of antovelle.com and purchases made from ANTOVELLE.
1. SELLER INFORMATION
Trading name: ANTOVELLE
Legal trader: Anthony Costa Sofocleous
Trading capacity: Individual trader
Address: Hytron 2, Pharaoh Elena 49, Apartment 301, 4005 Limassol, Cyprus
Email: antoniscisco@gmail.com
Telephone: +357 99 426984
Website: https://antovelle.com
VAT status: Not currently VAT registered
2. ABOUT ANTOVELLE
ANTOVELLE is an online jewellery retailer based in Cyprus. We curate products from selected suppliers and fulfilment partners, including suppliers available through Syncee.
Depending on the product ordered, an item may be processed or dispatched directly by an approved supplier or fulfilment partner. ANTOVELLE remains the customer's contracting seller and point of contact for orders placed through antovelle.com.
3. USE OF THIS WEBSITE
You may use this website only for lawful purposes.
You must not misuse the website, attempt unauthorised access, interfere with its operation, submit fraudulent orders, introduce malicious software, or use the website in a manner that could harm ANTOVELLE, Shopify, our suppliers, our customers or other users.
4. PRODUCT INFORMATION
We aim to describe our products accurately, including their materials, dimensions, colours, characteristics and available personalisation.
Product photographs may appear slightly different depending on lighting, photography and the display settings of your device.
Natural stones, pearls, handmade products and similar materials may have reasonable variations in colour, shape, texture or appearance.
Nothing in this section limits your statutory rights where goods are faulty, materially misdescribed or otherwise do not conform to the contract.
5. PRICES AND CHARGES
The price payable for a product is the price displayed when you place your order.
Any applicable delivery charges, taxes, duties or other mandatory charges collected by ANTOVELLE will be shown before you complete your purchase.
If we discover an obvious pricing, availability or listing error, we may contact you to correct the order or cancel the affected item and refund any payment already received, subject to applicable consumer law.
6. ORDERS AND PAYMENT
By submitting an order through our checkout, you request to purchase the selected products using one of the payment methods available at checkout.
Orders may be subject to payment authorisation, fraud-prevention checks and product availability.
After an order is placed, you will receive electronic confirmation.
If we are unable to fulfil an item you ordered, we will notify you and refund any amount paid for that item as required by applicable law.
7. FULFILMENT
ANTOVELLE works with approved third-party suppliers and fulfilment partners.
Products in the same order may be dispatched from different locations and may arrive in separate parcels.
The involvement of a supplier or fulfilment partner does not reduce your statutory consumer rights against ANTOVELLE as the seller.
8. DELIVERY
Delivery destinations, estimated delivery periods, shipping charges and applicable restrictions are described in our Shipping & Delivery Policy and, where relevant, shown on the product page or during checkout.
Please provide a complete and accurate delivery address.
Where ANTOVELLE or one of our approved fulfilment partners arranges the carrier, responsibility for the goods remains with ANTOVELLE until delivery to you, as provided by applicable consumer law.
9. RIGHT OF WITHDRAWAL AND RETURNS
Eligible consumers purchasing online generally have the right to withdraw from an eligible purchase without giving a reason within 14 days from receipt of the goods.
The procedure for exercising this right, return shipping costs and refund arrangements are explained in our Returns & Exchanges Policy.
Goods made to the customer's specifications or clearly personalised may be excluded from the statutory change-of-mind withdrawal right where the applicable legal exception applies.
This exception does not affect your rights where personalised goods are faulty, damaged, incorrect or otherwise do not conform to the contract.
10. PERSONALISED PRODUCTS
Where you order engraving, names, initials, custom sizing, messages or another form of personalisation, you are responsible for checking the information you provide before submitting the order.
Once production of a personalised product has begun, cancellation or modification may not be possible where permitted by applicable law.
Your statutory rights regarding faulty, damaged, incorrect or non-conforming goods remain unaffected.
11. FAULTY OR NON-CONFORMING GOODS
Consumers retain all mandatory rights relating to faulty or non-conforming goods.
EU consumers are entitled to the applicable statutory legal guarantee, including a minimum two-year legal guarantee from delivery.
Where required by law, faulty or non-conforming goods may be repaired or replaced without cost to the consumer. Where repair or replacement is unavailable, impossible or legally inappropriate, other remedies including a price reduction or refund may apply.
Commercial warranties offered by a manufacturer or supplier are additional to, and do not replace, statutory consumer rights.
12. INTELLECTUAL PROPERTY
Unless otherwise stated, the ANTOVELLE name, original store copy, branding, graphics and design elements are owned by or licensed to ANTOVELLE.
They may not be reproduced, distributed or commercially exploited without permission.
Product images, trademarks and supplier materials may remain the property of their respective owners and are used under the permissions applicable to our supplier relationships.
13. PRIVACY
Personal information is processed in accordance with our Privacy Policy.
Information necessary to process and fulfil your order may be shared with Shopify, payment providers, Syncee, relevant suppliers, fulfilment partners and delivery carriers where reasonably necessary to provide the service.
14. LIABILITY
Nothing in these Terms excludes or restricts liability that cannot legally be excluded or restricts any mandatory consumer rights.
To the fullest extent permitted by law, ANTOVELLE is not responsible for indirect or unforeseeable losses arising from misuse of the website or products.
15. COMPLAINTS AND CUSTOMER SERVICE
For order questions, complaints, returns or other customer-service matters, contact:
ANTOVELLE
Anthony Costa Sofocleous
Hytron 2, Pharaoh Elena 49, Apartment 301
4005 Limassol, Cyprus
Email: antoniscisco@gmail.com
Telephone: +357 99 426984
We will assess complaints and requests in accordance with applicable consumer law.
16. GOVERNING LAW
These Terms are governed by the laws of the Republic of Cyprus.
If you are a consumer resident in another country, this choice of law does not deprive you of mandatory consumer protections available to you under the law applicable in your country of habitual residence.
Nothing in these Terms restricts any mandatory consumer jurisdiction or dispute-resolution rights.
17. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our store, products, fulfilment arrangements or legal obligations.
The Terms applicable to an order are the version made available when that order is placed, except where a change is required by law.
18. CONTACT
Questions regarding these Terms can be sent to:
antoniscisco@gmail.com
+357 99 426984