Refund policy
RETURN AND REFUND POLICY
Last updated: 11 August 2026
ANTOVELLE is operated by Anthony Costa Sofocleous in Cyprus.
We want customers to be able to shop with confidence. This policy explains your rights concerning returns, withdrawals, damaged or faulty goods and refunds.
1. 14-DAY RETURN PERIOD
For eligible products, you may notify ANTOVELLE that you wish to return your purchase within 14 days after the day you receive the goods.
For consumers entitled to a statutory right of withdrawal under European Union law, you may withdraw from an eligible online purchase within this period without giving a reason.
To exercise your right of withdrawal or request a return, contact us before the applicable deadline at:
Email: antoniscisco@gmail.com
Telephone: +357 99 426984
Please include your order number and sufficient information to identify the product you wish to return.
2. RETURNING THE GOODS
After you notify us of your return, ANTOVELLE will provide the appropriate return instructions and return address.
Because ANTOVELLE works with approved suppliers and fulfilment partners in different locations, including suppliers available through Syncee, the correct return destination may vary depending on the product.
Please do not send a product to a supplier, fulfilment partner or other address unless instructed by ANTOVELLE.
Where the statutory EU right of withdrawal applies, goods must be sent back without undue delay and no later than 14 days after you inform us of your decision to withdraw.
3. CONDITION OF RETURNED PRODUCTS
You may inspect a product to establish its nature, characteristics and functioning in the same way you reasonably could in a physical shop.
You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary for that purpose.
Where possible, please return products with their original packaging, accessories and documentation. The absence of original packaging alone does not remove any statutory rights you may have.
4. PERSONALISED AND CUSTOM-MADE PRODUCTS
The normal change-of-mind right of withdrawal may not apply to goods made to your specifications or clearly personalised for you.
This may include, for example:
personalised jewellery, engraving, custom names or initials, personalised messages, or products specifically manufactured or altered according to your instructions.
This exception does not affect your rights if a personalised product arrives faulty, damaged, incorrect or otherwise does not conform to the contract.
5. DAMAGED, FAULTY OR INCORRECT PRODUCTS
If a product arrives damaged, faulty, materially different from its description or you receive the wrong product, contact us as soon as reasonably possible at antoniscisco@gmail.com.
Please provide your order number and, where useful, photographs showing the problem.
ANTOVELLE will assess the matter and provide the remedy required under applicable consumer law. Depending on the circumstances, this may include repair, replacement, price reduction or refund.
Where goods are being returned because they are faulty, damaged, incorrect or otherwise non-conforming, ANTOVELLE will bear the return costs where required by law.
Nothing in this policy limits mandatory statutory guarantees or other consumer rights.
6. CHANGE-OF-MIND RETURN COSTS
For an eligible change-of-mind return or statutory withdrawal, the customer is responsible for the direct cost of returning the goods unless ANTOVELLE has expressly agreed to cover that cost or applicable law requires otherwise.
We recommend using a tracked return method where reasonably available and keeping proof of postage until the return has been completed.
7. REFUNDS
Where a valid statutory withdrawal applies, ANTOVELLE will refund payments received for the returned goods and, where legally required, the cost of the least expensive standard delivery option originally offered.
Any additional amount paid because you selected a more expensive delivery method does not have to be refunded to the extent permitted by law.
Refunds will be made without undue delay and, where the statutory EU withdrawal rules apply, no later than 14 days after ANTOVELLE is informed of your decision to withdraw.
ANTOVELLE may withhold reimbursement until we have received the returned goods or you provide evidence that the goods have been sent back, whichever occurs first, where permitted by law.
Refunds will normally be made using the same payment method used for the original transaction unless another method is expressly agreed with you.
8. CANCELLATIONS BEFORE FULFILMENT
If you wish to cancel an order before it has been fulfilled, contact us as quickly as possible.
For standard products, we will make reasonable efforts to stop fulfilment.
Personalised or made-to-order products may no longer be cancellable once production or personalisation has begun where an applicable legal exception applies.
Your statutory rights concerning faulty, damaged, incorrect or non-conforming goods remain unaffected.
9. EXCHANGES
If you wish to exchange an eligible product, contact us at antoniscisco@gmail.com.
Depending on the product and supplier, the most practical procedure may be to return the original product and place a new order.
Any statutory consumer rights remain unaffected.
10. INTERNATIONAL CUSTOMERS
Mandatory consumer rights can vary according to the country in which you live.
Nothing in this policy is intended to remove or restrict rights that cannot legally be excluded under applicable consumer law.
11. MODEL WITHDRAWAL FORM
If you are legally entitled to withdraw from your purchase, you may use the following form, although its use is not mandatory:
To: ANTOVELLE / Anthony Costa Sofocleous
Email: antoniscisco@gmail.com
I hereby give notice that I withdraw from my contract of sale for the following goods:
Order number:
Product(s):
Ordered on:
Received on:
Customer name:
Customer address:
Date:
12. CONTACT
ANTOVELLE
Anthony Costa Sofocleous
Hytron 2, Pharaoh Elena 49, Apartment 301
4005 Limassol
Cyprus
Email: antoniscisco@gmail.com
Telephone: +357 99 426984
Website: antovelle.com