Last updated: 11 August 2026
This Returns & Exchanges policy applies to purchases from ANTOVELLE, operated by Anthony Costa Sofocleous in Cyprus. It applies alongside all mandatory consumer rights.
14-day right of withdrawal
If you are a consumer entitled to the statutory EU right of withdrawal, you may withdraw from an eligible online purchase without giving a reason within 14 days from the day you, or a third party nominated by you other than the carrier, receives the goods.
To exercise this right, contact us before the withdrawal period expires at antoniscisco@gmail.com with a clear statement that you wish to withdraw. You may also use our Model Withdrawal Form.
Returning goods
After notifying us of your withdrawal, send the goods back without undue delay and no later than 14 days after the day you informed us of your decision.
Please contact us before sending a return. Because ANTOVELLE products may be fulfilled by different approved suppliers, we will provide the correct return destination and instructions for your order. Your statutory rights remain against ANTOVELLE as the seller.
For a change-of-mind return, you are responsible for the direct cost of returning the goods unless we agree otherwise or applicable law requires us to bear that cost.
You may inspect the goods only as you reasonably would in a shop. Where permitted by law, you may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Refunds following withdrawal
We will reimburse the payments due to you, including the cost of our least expensive standard delivery option, within 14 days after we are informed of your decision to withdraw. If you selected a more expensive delivery method, the additional delivery cost is not refundable unless applicable law requires otherwise.
We may withhold reimbursement until we have received the goods back or you provide evidence that you have sent them back, whichever occurs first. Refunds will normally be made using the same payment method used for the original purchase unless otherwise agreed.
Personalised and made-to-order goods
The statutory 14-day change-of-mind withdrawal right does not apply where the legal exception applies to goods made to your specifications or clearly personalised, including jewellery created or customised specifically for you. This does not affect your rights if the goods are faulty, damaged, incorrect or otherwise not in conformity with the contract.
Faulty, damaged, incorrect or non-conforming goods
If an item arrives damaged, is faulty, is not as described or otherwise fails to conform to the contract, contact us as soon as reasonably possible at antoniscisco@gmail.com and include your order number and, where useful, photographs showing the issue.
EU consumers benefit from the applicable statutory legal guarantee, including a minimum two-year legal guarantee for goods. Where required by law, remedies such as repair or replacement will be provided without cost, including necessary return shipping. Where repair or replacement is unavailable or legally inappropriate, you may be entitled to a price reduction or refund.
Exchanges
We do not guarantee direct exchanges because availability may change. Where appropriate, we may ask you to return the original item and place a new order. Your statutory rights are unaffected.
Contact
ANTOVELLE
Anthony Costa Sofocleous
Hytron 2, Pharaoh Elena 49, Apartment 301, 4005 Limassol, Cyprus
Email: antoniscisco@gmail.com
Telephone: +357 99 426984